Connaught Hall is a fully catered intercollegiate hall of residence
of the University of London.

Warden: Dr Adrian Clark MBBS MRCEM

CONNAUGHT
HALL
        Noise

Noise

Noise disturbance generally creates the most dissatisfaction with Hall life, and is the commonest reason for disciplinary action. Connaught Hall is a large hall of residence of mostly first-year undergraduate students in a busy part of London. Nowhere in the Hall can be completely silent.

 

We should all be able to study or rest without unreasonable disturbance from others at any time. Residents — or their guests — who are unable to adhere to these guidelines will face disciplinary action and possible removal from the Hall.

You must make no noise audible from outside your room between 11.00 pm and 7.00 am.

Excessively loud music and other noise are not allowed at any time of day. The Warden or his nominated Deputy (normally the Duty Senior Member) shall be the arbiter of whether noise is excessive, and his/her decision shall be final.

If your neighbour asks you to be quieter, you must respond politely and cooperatively.

 

Ear plugs

The Warden strongly recommends ear plugs for sleeping. They do not cancel out all noise, and they do still let your alarm clock wake you up. There will always be some noise in Hall – from traffic outside, people walking home after a night out (on the street or in the Hall), or banging doors along your corridor – that we cannot do anything about. Ear plugs can sometimes just help stop you from being woken up by these brief episodes of noise that otherwise might ruin your night’s sleep.

Reasonable expectations

Some people are particularly sensitive to even low levels of noise and we would advise that a mainly undergraduate hall of residence in central London may not be suitable accommodation in this case. It is not always reasonable to restrict others’ activities to meet the expectations of someone who is especially sensitive to noise.

If you are being disturbed by noise

 

The Warden understands that noise can cause a lot of stress, anger, and sleeplessness. So we want to help if noise is a problem for you.

But we can offer effective help only if you follow our well established procedure for reporting noise problems (explained below).

If you do not follow this guidance, our ability to help you will be severely reduced.

The University will not consider any claims for refunds or rebates on your accommodation fees because of noise if you have not followed the full procedure - because if you do follow this procedure, the noise will stop.

 

 

Noise that could be fixed by building maintenance

If you are being troubled by a part of the building that makes noise (e.g. a pipe, a radiator, or a squeaky door). please report it in the maintenance book at reception. In most cases, it will be fixed within two working days. If it remains a problem after two working days, then email the Hall suggestion box and it will be followed up at a higher level.

Only use this address for maintenance or building-related noise.

 

Nocturnal noise from the courtyard garden or bar

The garden closes at 23.00. The bar stops serving drinks - and any music is turned down to minimum volume - at 23.00, and should be empty of people and locked up no later than 23.30.

Except when we have a temporary event notice for a late party (not more than 6 times a year), there should never be anyone in the garden after 23.10, and there should never be anyone in the bar after 23.30. Music from the bar should never audible in your bedroom after 23.00.

You will always know when there is a temporary event notice for an authorised late party because signs are displayed in reception and outside the bar.

If you can hear noise from the bar or garden after 23.10, phone reception (020 7756 8200) immediately and ask that the Duty Senior Member attends to deal with the noise. In addition, in the morning, email the noise reporting hotline so I can look into why the garden and/or bar are not being closed at the proper time, and take corrective action. Send an email like this every time it happens.

Tell us every time the bar or garden stays open later than 23.10 (unless it's a late party with a temporary event notice).

 

Noisy neighbours

The most common type of noise is that caused by other people. If your neighbours are making too much noise between 23.00 and 07.00, please follow the steps below:

  1. If noise from your neighbour is a rare occurrence (i.e. once or twice a term) and if you feel able to do so, knock on your neighbour’s door and ask them to be quieter.

    1. If the problem is not resolved 10 minutes after you spoke with them, call reception on 020 7756 8200.

    2. If anyone is ever rude to you when you ask them to be quieter, call reception immediately and ask that the Duty Senior Member attends right away.

    3. If you have to speak to your neighbour about noise more than once a month, or if you have spoken to them about noise more than five times ever, it’s time to stop trying this approach and go straight to point 2 below.


  2. If your neighbour is often noisy (i.e. more than once a month, or more than five times ever), or if you don’t feel able to speak with them yourself, please phone reception on 020 7756 8200 and report the noise while the noise is still going on. Reception will normally call the person making noise and tell them to be quiet.

    1. If the problem is resolved within 10 minutes of your call to reception, enjoy a good night’s sleep and in the morning, email the noise reporting hotline (link below) so we can keep a record of what happened and when. In your email, tell us-
      - (i) where the noise came from;
      - (ii) what the noise was caused by (voices, music, banging, etc);
      - (iii) what time it was;
      - (iv) what action you took (did you speak to them first, what time did you call reception...).
      Send an email like this every time you ever have to call reception about noisy neighbours - that way, we will be able to keep track of how many times there has been noise form the same person or place.

    2. If, 10 minutes after you called reception, it is still noisy, call again and this time ask that the Duty Senior Member attends to deal with the noise. Then, also send an email to the noise reporting hotline giving the information listed in 2.1 above.

Only after following the steps above, contacting reception by telephone to report the noise while it is happening. Please don't only send an email.


If you have to call reception and email the noise hotline more than once a week, then please contact the Warden to arrange an appointment and discuss the next steps. But be aware that it is almost impossible for the Warden to take effective disciplinary action unless you have called reception - as per point 2 above – at least three times previously.

 

Some tips to help you get on with your neighbours

Our walls, floors, and ceilings are quite thin. It’s easy to cause noise for your neighbour without realising it. Please, whenever you are up after 23.00, think very carefully if what you are doing might be keeping your neighbour awake, especially if you have visitors in your room. The Residents’ Handbook gives the following advice.

Respect others’ needs for quiet time: they may want to sleep or study at different times from you. Being unable to sleep or work when you need to can make you annoyed and stressed, and can seriously impact on your quality of life. You do not want to inflict those feelings on your neighbours.

Be polite and try to help if your neighbour knocks on your door and asks you to quieten down; next time it might be you asking for quiet!

Agree on quiet times with your neighbours, and times when it might be ok to make a bit more noise (not between 11.00 pm and 7.00 am, when everyone must be quiet).

Noise travels further than you think, so talk quietly in corridors; and don’t run or shout in hallways or stairwells.

Remember the walls between rooms are thin; and the floors and ceilings transmit sound very easily (most noise complaints are about the room above or below). Please make a conscious effort to think about your neighbours if you have visitors in your room at night.

Subwoofer speakers (with output in the 20-200 Hz range) are prohibited. If a subwoofer is found in your room after a noise complaint, it will be confiscated.

Our doors are heavy and have closer mechanisms to comply with fire safety regulations; so they make a bang when they close. Please try to pull your door closed quietly and pull the handle down so the lock doesn’t click, especially at night so you don’t wake up your neighbours.

In the garden keep noise down at all times: even a little noise here echoes around the courtyard and can disturb people in rear-facing bedrooms.

Outside the front of the building, don’t shout late at night: you can wake up almost half the Hall whose bedrooms face onto the square.

You must be quiet 11.00 pm to 7.00 am: no noise at all should be audible from outside your room between these times.

 

Here are some useful documents and quick summaries:

Security noise instructions: what you should expect when you report a noise complaint to security. Noise complaints flowchart: a simple, step-by-step guide to complaining about noisy neighbours. First informal warning letter about noise: includes tips on how to avoid being the subject of noise complaints.

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